The Next Chapter in Operational Strategy
Service Operations as a Platform
Supercharging your organisation for digital customer demand
Axiologik’s Service Operations as a Platform, first published in 2024, explored how Service Operations must evolve to meet the demands of modern digital delivery.
As organisations adopt agile, product-oriented models, traditional operations teams face mounting pressure. In this updated second edition, the paper outlines a transformation — positioning Service Operations as an enabling platform that drives speed, resilience, and security.
In todays landscape where quick time to value is critical, this approach is relevant more than ever. The updated paper outlines how operations teams can:
• Automate governance and streamline processes
• Empower product teams to be operationally excellent
• Strengthen security and reduce supply chain risk
• Improve observability and asset management