Read our latest whitepaper
Service Operations as a Platform
Supercharging your organisation for digital customer demand
Traditionally, Service Operations ensured performance and resilience through stability – IT estates were physical, locked down, and subject to infrequent, heavily-controlled change.
This paper discusses the challenges facing Service Operations teams and suggests a radical rethink in the way they work.
Extending “shift- left” concepts, the paper proposes ever greater responsibility for live performance should sit with product teams, and that operational teams need to adapt to provide a “platform approach” to support this.
In the paper, we'll cover:
- The Opportunity for implementation of Service Operations (and the cost of not doing so)
- Explore the concept of Service Operations as a Platform and the associated benefits
- The components of Service Operations as a Platform within organisations
- The art of putting the customer first
- How to implement Service Operations within your business and move Product to the centre of your organisation
- Next steps