Samantha Robinson
Associate Director Live Services
NHS Digital
Sam Robinson has worked in the Health sector for nearly 20 years with a focus on digital and technology.
Sam’s first job was during university working on an IT Helpdesk and her passion for IT Service Management grew from there.
Sam has also worked in Project and Programme Delivery and held leadership roles in NHS Trusts, regional organisations and now works at a national level.
She is responsible for ensuring that our critical national IT services are reliable and available for the NHS and citizens to use.
Sam is a self-confessed health-IT addict, as she firmly believes that technology and digital services can improve how care is delivered and transform how the NHS serves us.
Sam is on the Board of WILD (Women in Leeds Digital) and is an advocate for bringing diverse talent into the thriving technology sector in Leeds.
Terry Hancock
Head of Service Operations
Axiologik
A seasoned IT professional with a proven track record in Technical Delivery and implementing innovative Service Management solutions.
His expertise lies in leveraging Service Operations to empower product teams and drive digital transformation.With over 25 years of experience across multiple industries, including working with organisations such as BNP Paribas, 3UK, Thomson Reuters, Test and Trace and NHS, Terry has a deep understanding of the challenges faced by organisations
in today's digital landscape.
His passion lies in helping businesses achieve operational excellence and collaborating with IT teams to drive high
performance and flow.
Terry works with client to modernise Service Operations thinking and practices to drive significantimprovements in service resilience, agility, and customer satisfaction.
Alex Lawrence