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Axiologik Presents:

How to supercharge your service health  (& how they do it in the NHS) 

Tuesday 23rd April  |  12:00pm - 2:00pm   |  Axiologik Office - Central Leeds

> Get your free tickets

NHS England
Tech UK-1

Join us for our latest Lunch & Learn event where will explore how Axiologik has identified pathways for enhancing a critical NHS service through modernised Service Operations.

The event will highlight the strategic implementation of digital service operations health checks and digital evaluation techniques that have significantly changed the ways in which NHSE Live service function wants to operate and reduce cost to run while continuing to provide service reliability, agility, and user satisfaction.

We’ll explore how to:

  • Streamline service delivery and boost user satisfaction
  • Increase operational efficiency and dramatically reduce costs
  • Secure your services for a reliable and future-proof environment

We’ll discuss, the tangible benefits of service modernisation, including:

  • Improved service management processes
  • Significant cost reduction opportunities
  • Enabling faster paths to production

You'll leave equipped with actionable insights to supercharge the health of your own live services!

Remember, this isn't just for healthcare! 
These strategies apply to any organisation running live services.

Meet the Speakers

SamSamantha Robinson

Associate Director Live Services
NHS Digital

Sam Robinson has worked in the Health sector for nearly 20 years with a focus on digital and technology.

Sam’s first job was during university working on an IT Helpdesk and her passion for IT Service Management grew from there.

Sam has also worked in Project and Programme Delivery and held leadership roles in NHS Trusts, regional organisations and now works at a national level.

She is responsible for ensuring that our critical national IT services are reliable and available for the NHS and citizens to use.

Sam is a self-confessed health-IT addict, as she firmly believes that technology and digital services can improve how care is delivered and transform how the NHS serves us.

Sam is on the Board of WILD (Women in Leeds Digital) and is an advocate for bringing diverse talent into the thriving technology sector in Leeds.



Terry HancockTerry Hancock

Head of Service Operations

A seasoned IT professional with a proven track record in Technical Delivery and implementing innovative Service Management solutions.

His expertise lies in leveraging Service Operations to empower product teams and drive digital transformation.With over 25 years of experience across multiple industries, including working with organisations such as BNP Paribas, 3UK, Thomson Reuters, Test and Trace and NHS, Terry has a deep understanding of the challenges faced by organisations
in today's digital landscape.

His passion lies in helping businesses achieve operational excellence and collaborating with IT teams to drive high
performance and flow.

Terry works with client to modernise Service Operations thinking and practices to drive significantimprovements in service resilience, agility, and customer satisfaction.


Meet the Hosts

1702733724068Rachel Mcelroy

Marketing Director 


AlexAlex Lawrence

Head of Health & Social Care 


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